To become a CJI Client is to enter a close working relationship in which CJI designs research that meets your unique needs for strategic and tactical market research information. Whether the findings will be used to plan and prepare marketing, to plan services, for measuring customer satisfaction, or for other purposes, your market is unique, your information-needs are unique, and the research design must reflect that uniqueness.
For more than thirty years, CJI has worked with public transit systems throughout the United States, measuring passenger and voter attitudes and behaviors, measuring demographics, delving into improvement priorities. Transit planning, marketing, Title VI compliance, and public transit funding campaigns have all benefited.
States, cities and public agencies all serve two overlapping constituencies with differing perspectives. They are the public that relies directly or indirectly on their services, and the taxpaying voters who fund the services. CJI studies both perspectives.
Not-for-profit entities, whether established, well-known institutions or start-up social entrepreneurs, whether service agencies or arts organizations, have limited budgets but major needs for strategic information about their clientele. CJI’s careful customization of research effort to client information needs and resources produces the customized research needed.